Returns & Exchanges

At The Optic Shop, we want you to love your new eyewear, which is why we offer a 30-day window for returns or exchanges on all frames in their original condition. Please ensure all security tags and protective films remain intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Frames

  Securely place the eyewear in its original branded case and packaging to prevent any scratches or damage during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.